Yesterday was a big day for CPS. We all moved in to our new locations in the newly remodeled office space. Then, shortly after, we started experiencing some problems.
Problem 1: Our database server became too full. This prevented us from making a lot of transactions in MAS 500. This also prevented customers from ordering on our site. This problem was unrelated to our move.
Problem 2: Integra, the company that provides our internet connectivity, had an equipment failure in one of their hubs close to our Eagle location. Our internet went down. It was off and on (mostly off) for a good portion of the afternoon. This only affected us at our Idaho location. Customers were still able to place orders but we were unable to use the internet to assist them. This problem also was unrelated to our move.
Problem 3: Solution Pro, the company that hosts our website, experienced a building power outage. Their building generator kicked on, but during that changeover, our web server was down for about 30 minutes early this morning (6:30 - 7:00am). This means that SAM and our web site were both down. This problem also…was unrelated to our move.
It looks like we are back up and running as long as we all hold still because the slightest move could be fatal. We appreciate your patience through all of this.
Thank you Matt and Sean for all of your hard work yesterday! I also appreciate all your hard work on my behalf as well. And thanks to Luke too!
ReplyDeleteThank you guys for being so professional and great to work for/with!
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